EASIER SAID THAN
DONE...
So you were sold on how great it all would be. All
the benefits are clear and everyone is excited. The
next thing you know is that everyone around you is
upset !
Your boss thought it would go much faster, and the users are all complaining that this "great new tool" is worse than the methods they were using up to this point.
Painful. We know.
No change in process is easy, not even if the tools are fantastic !
We have heard them all (and maybe accidentally even used some ourselves):
"We will deliver that in 6 months" (and then what?)
"Don't worry, we have done this many times"
"We serviced this (fill in the impressive name) customer, so...."
etc.
Typically even your purchasing departement would not be able to exactly know what questions to ask to qualify a vendor who provides software solutions, and even more so since its related to graphics, something they most likely do not normally deal with.
What you really would need to know is the EXACT steps, deliverables and milestones to be assured that the implementation is correct, on time and useful.
We found that there are 2 essential elements to a successful software roll-out:
1.
Our on-line project management 2.0 tool:
- Milestones
- Discussions
- Assignments
- Trouble Tickets
- Documentation
- File Exchange
2.
A thorough review (and consultation) of your current processes and the modules of our software required to achieve your goals.
- Store Profiling
- Floor Plan Management
- Display Management
- Parts Management
- Order Builder and Template Generator
- Smart Distribution
- Central Ordering
- Location Ordering
- Location Surveying
- Access Management
Your boss thought it would go much faster, and the users are all complaining that this "great new tool" is worse than the methods they were using up to this point.
Painful. We know.
No change in process is easy, not even if the tools are fantastic !
We have heard them all (and maybe accidentally even used some ourselves):
"We will deliver that in 6 months" (and then what?)
"Don't worry, we have done this many times"
"We serviced this (fill in the impressive name) customer, so...."
etc.
Typically even your purchasing departement would not be able to exactly know what questions to ask to qualify a vendor who provides software solutions, and even more so since its related to graphics, something they most likely do not normally deal with.
What you really would need to know is the EXACT steps, deliverables and milestones to be assured that the implementation is correct, on time and useful.
We found that there are 2 essential elements to a successful software roll-out:
1.
Our on-line project management 2.0 tool:
- Milestones
- Discussions
- Assignments
- Trouble Tickets
- Documentation
- File Exchange
2.
A thorough review (and consultation) of your current processes and the modules of our software required to achieve your goals.
- Store Profiling
- Floor Plan Management
- Display Management
- Parts Management
- Order Builder and Template Generator
- Smart Distribution
- Central Ordering
- Location Ordering
- Location Surveying
- Access Management
